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A blog for owners & managers of litigation support businesses by experts on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.

Get your feature requests in the next RB update

New Idea Collaborator in our customer portal gives you a forum

Idea Collaborator is the way to get your ideas for improving OMTI products, like RB8 and RB Web, implemented in future versions. It replaces our existing feedback system with an online forum where everyone who uses the same products as you do can post suggestions and vote for those they would like to see in an upcoming version.

Ideas that are most popular with our clients will be priorities for our development team. You no longer have to wonder if we are paying attention to your idea, and we no longer have to wonder if a requested feature is useful to enough users to be worth the time, effort and expense of developing it.

For example, the leading request in the Idea Collaborator as of 4/25/14 was “Automatic Email with Resource Payroll Report Attached When Closing Payroll,” in which one of your peers asked for an automated shortcut for sending resources an email with their Payroll Report attached when payroll is closed. Other hot topics included “Statement sorting by Firm Type” to make running statements easier, and “Option to create master word index on reporter’s end.”

It’s easy to vote for ideas you like, and you can leave comments too on particular ideas to help our development team understand what the issues are.

More votes = higher priority

Idea Collaborator is available to our clients through our new portal site. Sign in with your user name and password, post a request and vote on existing feature requests you’d like to use too. The more votes an individual feature gets, the more likely you will see it in our products.

Like an ongoing focus group, online places like Idea Collaborator are widely used in the software industry to gather ideas from client bases. Since we are software developers, not industry experts like our clients, we don’t know if a new feature makes sense. We will be relying on you and your peers to guide our future development.

To enhance the possibility that your requests are popular with the group, please write your requests using the following guidelines:

Idea Collaborator Guidelines

  1. Include only one idea per request. If you have multiple suggestions, make separate requests for each. This will make it easier for other users to vote for ideas they want to see too.
  2. Make the Idea Title descriptive of your idea. Requests will be listed by their titles, so a descriptive title makes your idea easier to find when someone scrolls through the list. For example, instead of titling an idea “RB8 Billing,” which is too generic, write “RB8 payments by credit card” to title a request to add a credit card payment option in RB Billing.
  3. Explain the idea in depth in the Description field. The more detailed your feature description, the better. Also include some background on the issue(s) the feature would address, and why you want/need it.
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