[This article has been revised to include updated support benefits as of 5/2012.]
RB Premium plan subscribers have new services to take advantage of this year: guaranteed response times and extended service hours.
Fast, guaranteed response times
Premium clients who contact RB Support via voice mail, email or fax will receive a call-back within four hours during our regular office hours. Regular office hours are 9 am–7 pm Central time, Monday–Friday, excluding holidays.
After-hours by appointment
ReporterBase offers Premium plan subscribers extended support hours. Our support staff is available by appointment, 7-10 PM CT, Monday through Friday, and 12-8 PM CT, Saturday, excluding holidays.
Extended support hours are good for things that can’t be done during normal hours, such as updates, data transfers and server re-installations.
Extended support is fee-based and by appointment only. It costs $125/hour with a $250 minimum charge for any appointment.
No increase in annual support fees
Annual software maintenance plan charges did not increase with these new benefits. Premium costs $1,500/year. If you are not on Premium yet, but would like to have the convenience of extended service hours, contact RB Sales to sign up.
For more details and a complete breakdown of software maintenance contract features, download the RB Service Plans PDF. We will send complete details about Premium services to clients with their annual software maintenance contract renewal notices.