Sure you have a lot on your plate, but leave room for your salad.

A blog for owners & managers of litigation support businesses by experts on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.

Top Tip #2 for 2010

Who’s afraid of lawyers? Become their partner in cost containment & technology solutions.

Before you get that dreaded “We’re switching to someone cheaper” call, make your firm the most cost-effective, attractive solution to your clients’ problems — and tell them about it.

You can compete on price, as long as you educate your clients on what that means:

  • Tell them you don’t charge for word indexes, cover pages and other filler. Other firms attract your clients with lower per-page costs, then pad their invoices with extra pages. While their per-page cost looks better, help your clients compare total costs for services to see that you are the best value.
  • Offer online repositories for their pre-trial discovery period, during the trial and beyond at a low monthly cost. Add no-cost-to-them benefits like online and wireless access to their depo calendars and invoices, plus e-commerce for instantly downloadable transcripts, and you are lowering their costs even further by saving them time and not adding to their overhead.
  • Provide nationwide services by being a member of a court reporting network so they don’t have to narrow their choices to only the big national firms for large cases. Negotiate competitive rates within your network so your clients see they’ll save money by relying on you for all their depos and other legal service needs.
  • Establish your reporters’ superior credentials. Agencies that are undercutting other firms’ prices are not paying top dollar for reporters. It stands to reason that their reporters are less qualified. Your experienced reporters produce top quality transcripts meaning your clients don’t waste time deciphering shoddy work.

You can do all of this with an RB system — even providing the best reporters. Not only does it allow you to easily keep track of your reporters’ credentials, but it also helps you attract and retain the best reporters with valuable perks like:

  • Direct deposit pay — eliminating trips to the bank.
  • Online pay reports — so they always know their future and past pay amounts with details.
  • Online turn-in — saving them a trip to the office.
  • Job notification via automatic text messaging — so they instantly know when they have an upcoming job without the interruption of a phone call. Plus they can instantly text you their acknowledgment.
  • Online access to job files (like shared dictionaries), their schedule and more — giving quick, convenient answers to their questions 24/7.

Un-level the playing field in your favor without resorting to unethical behavior or getting into a pricing war by using all the tools in the RB arsenal to manage expenses and clients.

Tip #1 | Tip #3

by . Posted in Best Practices, ReporterBase.

Tagged with , , , , , , , , , ,

Follow us on Facebook