Sure you have a lot on your plate, but leave room for your salad.
A blog for owners & managers of litigation support businesses by experts on using technology to improve your profitability, efficiency and effectiveness in a unique marketplace.
We added a publication to our RB9 free downloads about the court reporting industry and RB9. It explains the legal industry and what a court reporting agency does. It also explains how RB9 is used in court reporting and other … Continue reading
Change your invoices to include a credit card payment box and a customized invoice message. Continue reading
Is your business built on a weak foundation? Continue reading
Cost-consciousness is here to stay at your favorite law firms. Even the best of clients feel the squeeze from their corporate and insurance agency clients to contain costs in all aspects of their business. One result is that many law … Continue reading
RB8’s Support Ticket System gives your clients and resources a way to easily communicate with your office and retain a “paper trail” of their communications. In addition to users typing in requests manually in RB Web, RB8 also generates some … Continue reading
Use RB Web’s Support Ticket System to communicate between your office and your clients and reporters. For many support issues, this system eliminates phone calls and emails while providing a better level of support with a complete audit trail of … Continue reading
When you receive a new job request from a client, it is a good practice to send an acknowledgment to let the client know that you have received the request and will call a day before to reconfirm the job. … Continue reading
When a job is cancelled or rescheduled by a client, it is critical to send a confirmation to let the client know that the original job setting has been cancelled by the client. This will protect your firm from a … Continue reading
Instead of calling each client to confirm the next day’s job, send confirmation request emails to all clients at once first thing in the morning. Then follow up with phone calls for those clients who have not replied within a … Continue reading
Use RB8’s extensive variety of form letters to streamline your correspondence to contacts. Relevant details about a job are filled in by RB8. Letters to contacts automatically include cc’s to the other parties on the case, and you can add … Continue reading
