Like most online services, to log into RB9 Standard or RB9 Lite you need a login name and password. You might not be able to change your login name yourself (it depends on your company\u2019s RB9 permissions) but you can change your password at any time <\/strong>using this function. You can also change your password at log-in if you forgot it so you are not locked out of the system.<\/p>\n We recommend using strong passwords for better security, meaning your password should:<\/p>\n It is good business practice to change your initial password to a strong password that only you know and also change it periodically. You can change your password as often as you like \u2014 and your system administrator might require you to reset it periodically (although they might allow you to reset it to your current password). When you change your password, no one else will know it \u2014 nor can it be retrieved from the system.<\/p>\n If you forget your password, you can ask your system administrator to issue a new one for you \u2014 or you can save time and generate a new one yourself by using the Forgot Password function on the log-in screen.<\/p>\n If your log-in name is in the system, RB9 will send you an email with a link for resetting your password. This also works if you weren\u2019t given a password: If you are in the system, RB9 will allow you to use the Forget Password function to set a password so you can start using RB9 without waiting for an administrator.<\/p>\n When you use Forgot Password, it will require you to not only submit a new password but also prove you are a person and not a bot by entering text in a Captcha field.<\/p>\n Using Forgot Password is a good way to avoid account lock-outs when you don\u2019t remember your password. If you attempt to log into RB9 with an incorrect password too many times, it will lock you out of the system.<\/strong> And the only way to unlock your account is to contact an administrator. Instead of going through this hassle, use Forgot Password to set a new password before you get locked out of your RB9 account.<\/p>\n If your login name is not your email address, you can ask your system administrator to change your assigned login name if you want a different one. RB9 will not allow you to choose a login name that is already in the system, but otherwise if the system is not using your email address for your login name you can have that customized that too. RB9 automatically displays the last logged-in username on the Login screen so you will only have to enter your password in the future after entering your new login name.<\/p>\n TL;DR: If you forgot your password or never had one, use Forgot Password on the login screen. Otherwise use this function to change your password at any time for better security and\/or to a password you prefer.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"\n
Don\u2019t know your password? Use Forgot Password<\/h2>\n
Changing your login name<\/h2>\n