Lesson #151
Get RB9 help in a variety of ways
RB9 has contextual help in every function. However, sometimes what you are looking for can’t be found inside the program. In those cases, check the Help module to find exactly what you need.
Help functions
What you can do in each function in this module:
- User Guide
Look up information in the online user guide or download it as a PDF. - Online Training
View RB9 training videos on our website. Online training is part of the RB Help Center where you can also access RB tutorials, cheat sheets, and user guides for all of our products. - Update History
Look up what was in each application update without leaving RB9. Print or export as PDF any update list. - FAQ/KnowledgeBase
KnowledgeBase articles from the Customer Portal and RB9 tutorials from the Help Center have been moved here. - Online Support: Team Viewer
When directed by OMTI Support, connect your screen with us via remote support to solve issues in real time. - Live Chat
Get support by chatting with OMTI Support during our regular business hours.
- Report Issues
Support ticket system for reporting bugs and other problems with RB9 while maintaining a paper trail of your query and responses. - Suggest Ideas
Submit feedback and suggestions for improving RB in an online forum. OMTI’s development team monitors this forum and uses client suggestions to determine future RB9 development. - About
Look up the current version of RB9 you are using.
TL;DR: When the contextual help in RB9 is not enough, check the Help module for additional options.
