Tag Archives: email second round

Give resources time off or extra hours

Use Resource Availability to grant a resource time off or add them to the pool of resources outside of their normal working hours

Lesson #8
Calendar – Resource Availability function

When a resource wants to take a vacation or a personal day — or if they want to pick up extra hours of work outside their normal schedule — use Resource Availability to view their schedule, then quickly add or remove time for specific days.

The default view in Resource Availability is all resources’ work schedules for today. (Resources’ regular work schedules are set up in their individual listings.) Work schedules are color coded so you can track resources’ schedules in a glance by assigned periods, available/unavailable times, and time off.

Search for a resource

Use any of the search criteria to narrow your search to find a particular resource/resources:

  • Date range
  • A resource’s name
  • One or more Priority Levels
  • One or more Resource Types
  • One or more Specialties
  • Text in time-off notes/comments

You can sort your results in the grid by one or more columns in ascending or descending order but when you exit the function RB will revert back to the default order. Export the list as an Excel spreadsheet to save, share, use in other applications, or print as a report.

Include notes about time off

When granting time off you can include reasons for it and any notes or comments about it for your records. Resource Availability will display this information in the search results.

Quickly change a resource’s schedule

Use the Change Availability option to add time to resources’ schedules when they are willing to work extra hours for a month — or quickly block out time off for a resource if you do not need to keep track of the reason.

During a resource’s scheduled time off — whether it’s their regularly scheduled time off or time off added here — the resource’s name will not appear in the list of available resources when assigning tasks. If you try to assign a resource in Quick Assignments who is not available, it will alert you so you can pick a different resource or override the resource’s time off.

TL;DR: Set up resources’ regular work schedules in their individual records in RB, then use Resource Availability for one-off changes — such as vacations or availability outside of their normal working hours.

RB concepts in this lesson

Priority Level: Order of selection preference for resources. For example resources on staff vs. affiliates.

Resource: Person or thing that provides your business with a service — such as reporters, videographers, interpreters, scopists, account executives, other agencies that cover jobs for you, or a conference room.

Resource Type: Professions and other categories of resources.

Specialty: Skill or specific expertise required for some jobs. — such as medical reporting, Spanish, or realtime.

Task: Service requested with a job — such as reporting, interpreting, or video, that requires a separate resource (person, company, thing) to accomplish. More >

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RB is a case-based system

RB is case based so depositions and other services related to a case can automatically share information

Lesson #3
Calendar – Cases function

Case-based means information entered under a case — such as the parties involved and the services each party requests — automatically fills into the relevant fields in jobs linked to that case (usually depositions).

Case information includes:

  • Case Name, both brief (nickname or caption) and full names
  • Case Status
  • Case Number
  • Internal Case Number (automatically applied by RB helps distinguish cases in results and is searchable)
  • Case Type
  • Trial Date
  • Federal Case or Court/County of Jurisdiction
  • Sales Representative/Client Of resource assigned to the case
  • Any internal warnings or remarks about the case
  • Notes to reporters about the case
  • Notes to third-parties (such as insurance agencies) about the case
  • Parties to the case, including details about the company, their case affiliation, their RB Connect access and privileges, billing (including 3rd party details plus insurance information and LEDES e-billing), and requested services
  • Jobs associated with the case
  • Files associated with the case
  • Uneditable log notes about the case

Flexible setup, easy management

Cases can be set up prior to any related jobs being scheduled — or they can be set up on the fly when a case-related job is scheduled. The minimum amount of information needed to set up a case is the brief case name. Case information can be added or updated at any time.

You can merge cases. If for example, you accidentally entered the same case in the system but with slightly different names, you can merge them and the merged cases will retain the historical data of both cases. Or delete a case if you don’t need it and no jobs are attached to it.

Use the search criteria to find cases. Search for a case by:

  • Name (partial) or number
  • One or more case types
  • Case statuses
  • Job statuses
  • Firm
  • Contact
  • Sales rep
  • Date range for jobs associated with the case

Search results will display case name, number, type, status, and sales rep/Client Of resource. You can sort your results in the grid by one or more columns in ascending or descending order but when you exit the function, RB will revert back to the default order. You can export the results as an Excel spreadsheet or a CSV (comma-separated values) file to save, print, share, or use in other applications.

Jobs can be created at the same time a case is set up. They can also be added later. Jobs can be added one at a time or in bulk. Jobs tied to cases can also be canceled one at a time or in bulk.

When adding parties to a case you can enter multiple contacts at the same firm at once. When a case party’s information changes or they request additional services you can update the party in the case — and have their information updated in all existing jobs on the case they are party to.

TL;DR: If your client gives you work related to a case, set up the case in RB and tie jobs to it so they automatically share case information.

RB9 concepts in this lesson

Client Of: Resource that receives a commission for jobs their clients scheduled or that are part of a case the resource was designated as the Client Of resource. You can also give reporters right of first refusal on their clients/cases’ jobs by displaying unassigned jobs from their clients/cases in Resource-side online calendars in RB Connect.

Job: Usually the reporting of a deposition but can also be any kind of service you provide with your reporters or other resources. More >

Case Status: Stage the case is in, e.g., In Progress or Settled.

Case Type: Category by work type, e.g., Civil or Personal Injury.

RB Connect: Online repository, calendar, and access to your office for clients and resources. More >

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