Personal – Change Password function
Like most online services, to log in to RB9/RB Lite you need a user name and password. You cannot change your user name yourself but you can change this password at any time using this function. You can also change your password at log-in if you forgot it so you are not locked out of the system.
We recommend using strong passwords for better security, meaning your password should:
- Be at least eight characters long.
- Contain characters from each of: upper-case letters, lower-case letters, numerals, and symbols.
- Not contain your name, login name, or birthday.
- Not contain 3 or more characters in sequence (e.g., 123 or abc).
It is good business practice to change your initial password to a strong password that only you know, and also to change it periodically. You can change your password as often as you like; plus your system administrator might require you to reset it periodically (although they might allow you to reset it to your current password). When you change your password, no one else will know it nor can it be retrieved from the system.
Don’t know your password? Use Forgot Password
If you forget your password, you can ask your system administrator to issue a new one for you; or you can save time and generate a new one yourself by using the Forgot Password function on the log-in screen.
If your log-in name is in the system, RB will send you an email with a link for resetting your password. This also works if you weren’t given a password: If you are in the system, RB will allow you to access the Forget Password function to set a password so you can use RB without waiting for an administrator.
Using Forgot Password is a good way to avoid account lock-outs when you don’t remember your password. If you attempt to log into RB with an incorrect password too many times, RB will lock you out of the system. And the only way to unlock your account is to contact an administrator. Instead of going through this hassle, you can use Forgot Password to set a new password before you get locked out of your RB account.
Changing your login name
If your login name is not your email address, you can ask your system administrator to change your assigned login name if you want a different one. RB will not allow you to choose a login name that is already in the system, but otherwise if the system is not using your email address for your login name, you can have that customized that too.
TL;DR: If you forgot your password or never had one, use Forgot Password on the login screen. Otherwise use this function to change your password at any time for better security and/or to a password you prefer.